Insights & Case Studies

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Case Study

Governance Structure Transformation

This case study outlines how OmniTek Consulting transformed a client’s enterprise PMO Decision Management process to address bottlenecks, unclear roles, and low transparency. Through streamlined workflows, a SharePoint-based intake system, and clearer approval structures, OmniTek improved decision quality, speed, and visibility. The result was a more agile and accountable governance framework, with lessons applicable to any organization seeking stronger decision-making practices.

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White Paper

Leveraging PMOS to Drive Technology
Adoption Across Pharmaceutical Divisions

Pharmaceutical organizations are under pressure to accelerate digital adoption while maintaining compliance and operational efficiency. Program Management Offices (PMOs) provide the structure needed to standardize systems, align initiatives across departments, and embed organizational change management practices into technology rollouts. By serving as the central hub for governance, alignment, and change leadership, PMOs reduce inefficiencies, improve adoption, and ensure that transformation efforts create lasting value. This paper outlines how PMOs can drive enterprise-wide success by leading system standardization and coordinating cross-functional collaboration.

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White Paper

De-risking Large-scale System
Implementations in Government Programs

Large-scale system implementations within government programs have historically carried high rates of failure. Very few of large government software projects are deemed successful, with many plagued by cost overruns, delays, and unmet objectives. These challenges are not just technological but organizational, involving outdated procurement methods, rigid governance structures, and lack of end-user engagement. This white paper explores strategies for identifying, mitigating, and managing risks in complex public sector deployments. It provides a framework that emphasizes modern development practices, proactive governance, and effective stakeholder engagement.

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Case Study

Optical Character Recognition (OCR)

This case study showcases how OmniTek Consulting partnered with a life sciences client to digitize and streamline form processing through optical character recognition (OCR) and improve the efficiency of life sciences Customer Relationship Management (CRM) systems. By automating data entry, integrating specialty pharmacy workflows, and tailoring CRM deployments, OmniTek helped reduce agent workload and accelerate enrollment timelines for patients. The initiative delivered measurable cost savings, improved data accuracy, and laid the foundation for future AI applications in the healthcare space

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White Paper

Mission First: How To Prioritize
Outcomes Over Technical Delivery

Organizations often approach system implementations with an emphasis on technical delivery: feature checklists, functional requirements, and timelines. While these elements are important, they are not the ultimate measure of success. The true measure is whether the system advances the organization’s mission and delivers intended outcomes. This white paper, developed by OmniTek Consulting, examines the importance of shifting the implementation mindset from technical outputs to mission outcomes. It also provides strategies for government agencies, healthcare organizations, and private enterprises to strengthen alignment between technology investments and mission impact.

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White Paper

OCM Roadmaps for Long-term
Adoption of Enterprise Systems

This white paper explores how organizations can achieve long-term adoption of enterprise systems through the use of multi-phase Organizational Change Management (OCM) roadmaps. It highlights the common challenges that cause adoption efforts to fail and presents strategies for preparation, enablement, reinforcement, and continuous improvement. By emphasizing communication, leadership, and cultural integration, the paper outlines a path toward sustainable engagement and measurable returns on technology investments. Readers will gain a clear framework for embedding OCM practices into system implementation to maximize long-term value.

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GOVERNANCE STRUCTURE TRANSFORMATION

Case Study

STRENGTHENING DECISION MANAGEMENT FOR PROGRAM SUCCESS